PinPay.net - Merchants

Frequently Asked Questions by Merchants

We hope our answers to these Frequently Asked Questions will help you better understand PINPAY and the many benefits which it offers merchants. Becoming a PINPAY merchant is simple and can be very rewarding. We hope you decide to join our great team.

Q. How does PINPAY help a Merchant's bottom line?

A. Elimination of fraud and lower costs. Because the merchant discount is computed on the total sales price of a product and a Merchant's margin, after the costs of goods, is usually a small percentage of the sales price; any reduction in the merchant discount percentage has a major positive benefit to the bottom line of a Merchant's business. PINPAY is designed and priced to greatly increase a merchant's bottom line profits.

But more important, by eliminating charge backs and using real time good funds, PINPAY eliminates friendly fraud. The elimination of friendly fraud commonly adds from a 6% to 25% increase in profits on each sale.

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Q. How does PINPAY payment services assist online retail and wholesale store merchants?

A. Every online store merchant in the world is in dire need of PINPAY. Online merchants are currently paying for nearly all of the fraud which occurs in online purchase and payment transactions. Studies by industry professional peg the cost to merchants for both prevention and actual fraud losses at 6% to 25% of the sales dollars received from Internet store operations. Although that is a very punishing and oppressive cost, it does not even consider the potential customers that are turned away from shopping at the online merchant's store because the potential customer does not fit the required rules or procedures which the online merchant has established to assist in preventing fraud.

PINPAY is the only secure payment service which totally eliminates "friendly fraud." In addition to eliminating the fraud, PINPAY opens every online retail and wholesale merchant sales access to potentially over 1.7 billion Internet users. PINPAY service provides the potential for the world's 4.6 billion unbanked individuals and an estimated 900 million worldwide merchants, businesses, organizations and government agencies access to shop and buy at every PINPAY participating online store.

All of these significant benefits are available for NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment option to add to the existing checkout shopping cart, and does not interfere with any existing payment services or operating agreements. Given these facts, there are no reasons for an online merchant not to signup as a participating PINPAY merchant.

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Q. How does PINPAY payment services assist businesses, organizations and government agencies that receive payments?

A. Any business, organization or government agency that receives money from anyone or any entity, can benefit from PINPAY. By adding PINPAY as a payment option fraud is reduced, funds are immediately available (there are No holdbacks), there are no issues of bounced checks, bad debit, payment collections, payment cancellations or reversals (there are NO charge backs and all payments are immediate good funds).

All of these significant benefits are available for NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment option to add to the existing operations, and it does not interfere with any existing payment services or operating agreements. Given these facts, there are no reasons for the entity not to signup as a participating PINPAY merchant.

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Q. How does PINPAY payment services assist businesses, organizations and government agencies that distribute payments to individuals or other businesses, organizations or government agencies?

A. Any business, organization or government agency that distributes money to anyone or any entity, can benefit from PINPAY. By adding PINPAY as a payment distribution method potential fraud is reduced, funds are immediately available to the recipient, there are no lost checks, no check processing fees, and payment accounting is efficient.

Payments are directly and instantly made by electronic funds transfer (EFT) to the receiving party's PINPAY SoftCard. The SoftCard can be used at all PINPAY participating merchants worldwide and can be used to transfer funds to another SoftCard, pay a bill, withdraw cash, transfer funds to a bank ATM debit card, a prepaid ATM debit card or authorized destination. SoftCards are available to everyone, providing the security, quickness and efficiency of the PINPAY network, which is a worldwide EFT service.

All of these significant benefits are available for NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment distribution method to add to the existing operations, and it does not interfere with any existing payment services or operating agreements. Given these facts there are no reasons for the entity not to signup as a participating PINPAY merchant.

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Q. How does PINPAY payment services assist merchants or businesses that operate physical retail or wholesale stores?

A. The major benefits offered to merchants and businesses that operate physical retail and wholesale stores is the ability to accept payments from PINPAY SoftCard holders for purchases, to create and maintain customer loyalty, the option to reach new customers by offering many of the PINPAY financial services to visiting customers, and use the SoftCard rewards program to attract new customers.

Payments are directly and instantly made by electronic funds transfer (EFT) to the merchant or business. Plus, the merchant pays NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

The basic PinPay service for physical retail and wholesale stores requires the store to have Internet access to complete the transaction. If the store desires to use its existing scanner systems and POS network to process the transaction, PINPAY can support such a request, simply contact PINPAY.

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Q: How does PINPAY payment services assist merchants or businesses who are mobile, who deliver services to customer locations and need to collect payment on-site; or need to collect payments at a fair, side-walk sale or swap meet?

A. As long as the merchant or business has Internet access the PINPAY network will accept the SoftCard as a payment card. This allows the mobile merchant to accept payments from a mobile location and obtain the benefits of PINPAY. Some of those benefits include NO fraud, instant good funds, NO charge backs, and NO holdbacks. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

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Q. How does PINPAY payment services assist marketing organizations who payout commissions and collect fees and payments?

A. Many marketing organizations, including those that are structured with levels of payouts to participating members, and possible monthly participation fees, find obtaining merchant accounts and obtaining reasonable rates for merchant accounts is difficult and some times impossible. They also have difficulty in paying commissions and receiving payments across country boarders. These facts often inhibit the operation and the growth of the marketing organization and the success of it members.

PINPAY and the SoftCard provide these organizations with a payment system and money transfer system which eliminates these difficulties. The PINPAY network is available for these types of merchants without participation restrictions and without high merchant account fees and costs.

Payments are directly and instantly made by electronic funds transfer (EFT) to the marketing organization and its SoftCard holding members. Plus, the marketing organization pays NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

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Q. How does PINPAY payment services assist home business sales organizations, ISPs, Web Hosting services and all types of businesses which support online sales businesses?

A. Many businesses focus on providing products and services to support online stores and home businesses based on using the Internet as the sales store. Some of these businesses are focused on pure home business sales and marketing, while others provide URLs, websites, ISP services, web hosting services, shopping carts, conventional payment gateways and related online store operational services. There are many factors which impact the success of these types of businesses, but one important element is the availability of a payment service, or what is commonly called a "merchant account."

Without a merchant account an online business operation has no way for online customers to pay for the products and services offered. No means of payment means failure of the business. Because many of the purchasers of home business opportunities, online store services, and related online store products and services do not have experience in merchant operations or may have poor or bad credit. Therefore, attaining a conventional merchant account may be difficult, expensive or even impossible.

It is because of these difficulties that PayPal was acquired by e-Bay. Many of the people who wanted to sell items online could not get a conventional merchant account so they could not sell their items on e-Bay. For e-Bay to grow it needed a means for anyone to get a payment service that would allow the party to sell online. The e-Bay answer was to buy PayPal.

PINPAY offers many advantages over the exiting PayPal payment service. PINPAY will operate right along with PayPal, there is no need for one to cancel PayPal services in order to join and use PINPAY.

PINPAY and the SoftCard provide these organizations with a payment and money transfer service which eliminates these difficulties. The PINPAY network is available for all types of merchants without participation restrictions and without high merchant account fees and costs.

Some of the great benefits offered by PINPAY are that the online store operator does not need a bank account. That means about 1.7 billion individuals can be potential customers for the home business sales organizations, ISP service providers, web hosting businesses and other similar online store service providers.

It also means that these sales businesses can inform their customers that by accepting PINPAY as a payment option their customers' home business have the opportunity to reach sales throughout the world, to almost 2 billion individuals who have bank accounts and payment cards, as well as about 4.6 billion individuals that are unbanked. This expanded access to potentially 4.6 billon unbanked individuals world wide is provided through the SoftCard and PINPAY network design.

PINPAY is the only payment service that can offer an online store business potential direct and uninhibited access to billions of individual customers and approximately 900 million worldwide businesses and merchants.

Payments are directly and instantly made by electronic funds transfer (EFT) to the online merchant and there are NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

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Q. How does PINPAY payment services assist online travel agencies and travel related businesses?

A. Most online travel agencies, plus online airline, hotel and auto rental booking agencies have serious problems with payment cancellations and revocations. Because many sales or special pricing deals provided by airlines, hotels or auto rental businesses are based upon a firm non-revocable and guaranteed sale, any payment cancellation or revocation causes serious problems and financial hardships.

When an online travel agency accepts payment from an online customer, with a Visa, MasterCard, Discover, American Express or other major credit card, the agency may tell the customer the sale for the travel is non-refundable and non-cancelable; however, that claim by the agency is not contractually binding on the customer who uses a major credit card for payment. Every major credit card company will, under certain conditions, allow a cardholder to cancel the online purchase, no matter what the travel agency stated and no matter what the card holder agreed.

The net result is the travel agency and travel booking agencies are at risk of cancellation and financial losses every time they accept a major credit card for payment.

PINPAY and the SoftCard provide these organizations with a payment system and money transfer system which eliminates these difficulties. The PINPAY network is available for all types of travel agency and travel booking business merchants without participation restrictions and without high merchant account fees and costs.

But most important, PINPAY and the SoftCard provide these organizations with a firm non-revocable payment. Each payment is made with NO chargeback rights, NO holdbacks and immediate payment. This is the payment structure upon which the special travel deals are designed and PINPAY is designed specifically to meet those payment structure needs with a non-revocable payment.

Any travel agency or travel booking business which instructs a special travel deal customer to use PINPAY and their SoftCard for payment can be assured the payment is real and non-reversible by the payment service.

PINPAY is the only payment service that can offer this significant benefit, plus payments are directly and instantly made by electronic funds transfer (EFT) to the online merchant and there are NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

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Q. How does PINPAY payment services assist online pharmacies and health provider businesses?

A. Most online pharmacies and health provider businesses have serious problems with payment cancellations and revocations. Because many sales or special pricing deals provided by these businesses are based upon a firm non-revocable and guaranteed sale, any payment cancellation or revocation causes serious problems and financial hardships.

When an online pharmacy accepts payment from an online customer, with a Visa, MasterCard, Discover, American Express or other major credit card, the pharmacy may inform the customer the sale for the drugs or products are non-refundable and non-cancelable; however, that claim by the pharmacy is not contractually binding on the customer who uses a major credit card for payment. Every major credit card company will allow a cardholder to cancel the online purchase, no matter what the pharmacy stated and no matter what the card holder agreed.

The net result is the online pharmacy or health provider business is at risk of cancellation and financial losses every time they accept a major credit card for payment.

PINPAY and the SoftCard provide these organizations with a payment system and money transfer system which eliminates these difficulties. The PINPAY network is available for all types of pharmacy and health provider business merchants without participation restrictions and without high merchant account fees and costs.

But most important, PINPAY and the SoftCard provide these organizations with a firm non-revocable payment. Each payment is made with NO chargeback rights, NO holdbacks and immediate payment. This is the payment structure upon which the special pharmacy and health product and services deals are designed and PINPAY is designed specifically to meet those payment structure needs with a non-revocable payment.

Any online pharmacy or health provider business which instructs a special offer customer to use PINPAY and their SoftCard for payment can be assured the payment is firm and non-reversible by the payment service.

Q. How does PINPAY payment services assist businesses and organizations that provide prepaid accounts, cards and services, such as prepaid long distance calling, prepaid cell phone time, prepaid wi-fi services, prepaid Internet access, prepaid debit cards and other types of prepaid services?

A. When a prepaid account, card or service business accepts payment from an in-store, remote, mobile or online customer, with a Visa, MasterCard, Discover, American Express or other major credit card, the net result is the business is at risk of the customer canceling the transaction and a related financial loss. This risk occurs with every major credit card they accept for payment. These customer cancellations result in charge backs; charge back fees, and may result in an overall increase in fees and costs to the business for every transaction. In some cases, charge backs can result in loss of the right to accept any major credit cards with loss of the business a follow-on possibility.

Any in-store location, remote or mobile site or online store prepaid account or card provider business which instructs a customer to use PINPAY and their SoftCard for payment can be assured the payment is firm and non-reversible by the payment service.

PINPAY is the only payment service that can offer this significant benefit, plus payments are directly and instantly made by electronic funds transfer (EFT) to the merchant and there are NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

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Q. How does PINPAY payment services assist non-profit and charitable organizations?

A. When a non-profit or charitable organization accepts a donation or a payment from an in-store, remote, mobile or online customer, with a Visa, MasterCard, Discover, American Express or other major credit card, the net result is the organization is at risk of customer canceling the transaction and a related financial loss. This risk occurs with every major credit card they accept for payment. These customer cancellations result in charge backs; charge back fees, and may result in an overall increase in fees and costs to the organization for every transaction. In some cases, charge backs can result in loss of the right to accept any major credit cards with loss of the organization a follow-on possibility.

Any in-store location, remote or mobile site or online store sales location or donation payment site which instructs a customer or contributor to use PINPAY and their SoftCard for payment can be assured the payment is firm and non-reversible by the payment service.

Q. How does PINPAY payment services assist vocational schools, colleges and universities?

A. Many schools, colleges and university have, or are considering offering, a student payment card. They seek a prepaid card that could be used for tuition payments, for the purchase of books and supplies, and other types of student expenses. They desire the card to be able to be loaded with educational grants, student loan funds, parent and friends contributions and even local student employer payments. They desire, without limitations, the local merchants, and online stores, to accept the card as payment for student purchases and payments.

An effective payment and money transfer services which could provide these features and benefits to students would enhance school, college and university recruitments. A great payment service would also place no risks on the school, and no costs or fees incurred by the school. There are an abundance of prepaid card programs offered by Visa, MasterCard, Discover, American Express or other major credit card, all of which may meet some or all of the desired features. However, each of these major credit card sponsored prepaid card programs have fees and costs which must be paid by the student to own and use the card.

PINPAY is the only payment service that can offer these significant features and benefits, with the knowledge that the student's prepaid SoftCard is FREE to obtain and features no monthly fees, no non-use fees, and no annual fees. It offers security and the school, the book store, the local merchants and online merchants can join PINPAY and accept the SoftCard for payments with the guarantees they will receive payment. Merchant payments are directly and instantly made by electronic funds transfer (EFT) to the merchant and there are NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees owed by the merchant.

It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements. PINPAY is the answer to the prepaid card and payment services needs of every school, college and university.

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Q. How does PINPAY payment services assist churches, synagogues, temples, and other religious organizations?

A. Churches, synagogues, temples, and other religious organizations accept donations and may also sell items at a store or an assistance center. These types of organizations could benefit from a payment service which assures the donations are non-revocable and the fees and costs associated with the payment transaction or money transfer are set to benefit the organization.

When a religious organization accepts a donation or a payment from a Visa, MasterCard, Discover, American Express or other major credit card, the net result is the organization is at risk of the cardholder canceling the transaction. This risk occurs with every major credit card the organization accepts for payment. These payment cancellations result in charge backs; charge back fees, and may result in an overall increase in fees and costs to the organization for every transaction.

Any in-store location, remote or mobile site or online store sales location or donation payment site which instructs a customer or contributor to use PINPAY and their SoftCard for payment the organization can be assured the payment is firm and non-reversible by the payment service.

PINPAY is the only payment service that can offer this significant benefit, plus payments are directly and instantly made by electronic funds transfer (EFT) to the organization and there are NO setup fees, NO monthly fees, NO annual fees, and NO non-use fees. It is a simple payment service to add to the existing operations that does not interfere with any existing payment services or operating agreements.

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Q. Will adding PINPAY impact a Merchant's existing online store design and operating software?

A. A script is required to be added to your online store website. In many instances the tasks is simple. In those situations where support is required, the PINPAY technical support team will assist your website designers with the installation. PINPAY does not interfere with your existing payment services and operating agreements. PINPAY operates as an independent and separate payment service. It is a supplemental payment service that allows direct online payments without interference to your existing payment systems.

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Q. Do we need to apply for a separate merchant account for participation in the PINPAY Network?

A. Yes. PINPAY provides a highly secure, cost effective, real-time clearing, debit payment and processing service for online stores and physical stores, that operates independent of the existing credit card payment networks. To assure no chargebacks, no holdbacks and lower costs PINPAY requires each participating merchant to complete a simple application and, if approved, to sign a PINPAY Merchant Account Agreement. For more information contact a PINPAY account representative.

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Q. What are the steps to becoming a PINPAY participating merchant?

A. In order to offer PINPAY as a payment option at your online store or physical store, a merchant must do the following: 1) Submit an application to become a PINPAY participating merchant; 2) Upon application approval, enter into a Merchant Account Agreement; 3) Establish your PINPAY merchant management account 4) If an online store application, download and install the PINPAY payment option to your online store; 5) Start accepting PINPAY payments online; and 6) Review and monitor your revenues and merchant account activities from your online PinPay account
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Q. How long does it take to setup PINPAY?

A. The complete process from submitting a merchant application to full operations of PINPAY service- including signing of contracts, setting up your merchant management account, plus related activities requires at least two business days. However, each merchant is unique and the actual amount of time needed to activate PINPAY service will vary.

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Q. What assistance does PINPAY provide in initiating PINPAY service?

A. You are provided with a PINPAY account representative who will provide assistance in the sign-up process. You can contact your representative with administrative issues and questions that arise. You may also email adminteam@pinpay.net or for technical issues email techteam@pinpay.net

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Q. Will the PINPAY payment option interfere with my existing credit card payment options?

A. No. PINPAY is a highly secure independent, and non-interfering, separate and unique debit payment system.

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Q. What will the customer experience when making an online purchase with PINPAY?

A. The typical steps are as follows: Customer selects a product to purchase at a merchant's site; Customer fills-in the usual shopping cart information; Customer chooses the PINPAY payment button option versus MasterCard, Visa, Amex, Discover or other card payment option; Customers receive a small window which ask him/her if they want to proceed; Customer will view a window which summaries the purchase transaction data and submit button; Upon selecting submit a secure PIN entry pad will appear on the online customer's computer monitor. In a viewing window of the PIN pad will appear the transaction amount and other information; Customer will be prompted to enter his secure PIN code; Real-time authorization is obtained returning an approval code or if a denial, notice of the reason for denial; the transaction payment monies are then quickly deposited into the merchant's management account.

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Q. Does the consumer have to go through an application process to use PINPAY and purchase online?

A. The consumer needs a SoftCard to complete a transaction. SoftCards are available free, instantly issued worldwide. For information on the SoftCard visit www.pinpay.net, www.softcard.biz. and www.pinpaysoftcard.com

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Q. Is there any dollar limit on the amount a customer may spend when using the PINPAY payment or money transfer services?

A. No. PINPAY does not set any limit. A customer's ability to purchase is approved in real-time based on the current available funds in the customer's SoftCard account.

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Q. What happens if a customer has a question about PINPAY or the SoftCard?

A. For PINPAY questions the customer can visit the PINPAY website at www.pinpay.net or may email the customer service team at adminteam@pinpay.net. Information about the SoftCard is available at www.pinpay.net, www.softcard.biz. and www.pinpaysoftcard.com

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Q. What happens when PINPAY is required to decline a customer payment request?

A. This typically occurs when the requesting customer's SoftCard account has an insufficient balance to completely pay for the requested transaction. In such cases, within the PIN pad information window the customer is informed of the need to decline the transaction and the reason why PINPAY cannot authorize the transaction at this time.

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Q. How are merchandise returns processed?

A. All customer returns, issues of failed delivery, warranty issues, etc., are processed and resolved between the customer, the merchant and possibly the manufacturer. PINPAY does not intervene in return activities, dispute resolution, nor act as an arbitrator or dispute resolution agency. As to the payment transaction event, the PINPAY approved transaction is a final and non-reversible event. Any issues or actions such as credit adjustments, product warranty issues or similar matters must be processed by the merchant and SoftCard holder as a separate independent transaction.

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Q. Customer privacy and transaction security is very important, how secure is the customer's PIN and password during a purchase transaction?

A. PINPAY is one of the most secure online debit payment systems. It is more secure than many ATM systems and includes security features which have been proven by both independent studies and years of testing.

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Q. How fast and where does a Merchant receive the payments from the online store or in-store transaction?

A. Usually within seconds after the PIN-debit payment transaction is approved the net amount of the transaction is placed into the merchant's PINPAY Merchant Management Account. At anytime thereafter the merchant can withdraw and transfer funds from the Merchant Management Account to another bank or depository of choice. Typically a merchant will retain funds in their PINPAY Merchant Management Account to provide funds for credits to customers when there are merchandise returns or other adjustments to a customer's purchase.

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Q. Because transactions are cleared and settled in real-time, how does PINPAY process or handle customer returns or credits?

A. Customer returns and credits are handled by the Merchant SoftCard holder credits can be issued by a PINPAY Merchant. The Merchant informs PINPAY of the customer's card information and special merchant information, plus the dollar amount which is to be credited to the SoftCard holder's account. PINPAY debits the Merchant's PINPAY Merchant Management Account for the authorized amount and deposits the credit to the SoftCard holder's account.

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Q. What are the costs and the procedures for currency conversions which may be required to process certain transactions?

A. Transactions on the PINPAY Network are currently only permitted in US currency (USD). Any required currency conversion or exchange is performed by the merchant and customer prior to, or subsequent to, the transaction. Currency conversions may also be performed by the banks participating in the transfer of funds.

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Q. Is PINPAY a bank or an insurance company?

A. No. Under International Banking Laws and Regulations, PINPAY is not a bank or to be used as a bank, but an electronic payment and money transfer service. The Merchants and SoftCard holders acknowledges and agrees that PINPAY is: Not a bank or banking service; Not an insurance company; Not subject to banking or insurance regulations; Not insured by any government agency or other insurance entity; and does Not insure any product or service purchased or provided by any card or account holder; and does Not guarantee or insure delivery of any goods or services purchased by any card or account holder.

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