PinPay.net

Merchant Usage Notice

Merchant SoftCard Account
Usage Notice and Disclosure

You are responsible for the safety, security and usage of your SoftCard account access passwords and PIN code, when provided. Your failure to protect and secure these items could result in the loss of all money in your SoftCard account. If you suspect or believe your Merchant SoftCard account access password may have been compromised, lost or stolen, or if you believe a payment or transfer was made without your authority you should immediately access your Merchant SoftCard account and change your account access password. In addition, if you suspect or believe your SoftCard account balance is in error or an error has occurred in a transaction associated with your SoftCard account you should at once inform PinPay. Failure to notify PinPay within two business days after you learn of the error, or should have learned of the actual or potential error, can result in the loss of all the money in your account. Failure to notify PinPay of an error within 60 days of the transaction or event which resulted in the alleged error will result in the loss of any money associated with the event. If we are give a transaction instruction by you or an online account submittal instruction that is unauthorized by you or is incorrect in any way, you agree that we may act on the instruction and charge your account for the transaction, whether or not the error could have been detected by us. We are not obligated to question the validity of a transaction instruction, to detect errors in your transfers or instructions, or to bring apparent errors to your attention. We may refuse any transaction request with or without cause or prior notice. We will notify you promptly of such refusal, electronically, orally or in writing.
You accept and agree to the terms of the PinPay SoftCard Agreement, including the SoftCard Usage and Operating Rules and Procedures, the Merchant Agreement and all PinPay rules and procedures.
Merchant Error Notice Procedures: You should inform us by an email sent to: adminteam@pinpay.net
Or you may send a postage prepaid letter to the physical address posted on the PinPay.net website, which currently is :Admin Team
PinPay Network
18700 Main Street, Ste 204A
Huntington Beach, CA 92648
Phone: 714-843-009
When you contact PinPay –
1) Tell us your name, your SoftCard account user name, and your SoftCard account number.
2) Describe the error or the transfer you are unsure about, and explain, as clearly as you can, why you believe it is an error or why you need more information.
3) Tell us the dollar amount of the suspected error, the date and time of any related transfer and the other party’s ID information; such as the SoftCard account user name, the SoftCard account number, or other information about the receiving or the sending parties.

We will determine whether an error occurred within ten (10) business days after we hear from you, and correct any error promptly. If we need more time, to address the error, we will notify you. We prefer the error notice be in English. Notice delivered in other languages may require a longer period for a response. We will inform you of the results of our investigation by email within three business days of completing our investigation. If we find an error, which requires action, we will address the correction amount with the appropriate SoftCard account, which will result in either funds being placed into to the SoftCard account, if the error correction resulted in a credit; or a withdrawal from the SoftCard account (a debit to the SoftCard account), if the error correction requires such an action. In either situation you will be notified by an email. Your failure to maintain the current and correct email address in the information section of your SoftCard account may result in failure of your receipt of the results of the investigation of the alleged error.

Merchant SoftCard Account Usage Limitations
There are limitations upon obtaining and using a SoftCard account; however, no age limit, no credit rating, and no bank account is required. All merchants, businesses, governmental entities, organizations and persons who are not participating in money laundering or terrorist funding activities, and pass the requirements established by PinPay, can hold and use a SoftCard account. All SoftCard accounts are maintained in United States Dollars (USD). All funds associated with a SoftCard account are held and maintained in a SoftCard account. All SoftCard accounts are initially issued with a $500 USD monthly operating limit. A SoftCard account can be upgraded to a higher limit account by providing PinPay with additional identification and authentication information. The procedure to perform this limit upgrade is available in your SoftCard account management area. Subject to various limiting regulations and laws, there are no daily, weekly or monthly limits on the number of times that a SoftCard account can be used. Third party restrictions and limitations are issued by some countries, financial institutions and regulators on money transfers into and out of specific countries. Some countries are blocked or restricted, to which no funds are allowed to be transferred in or out. Additionally, some countries issue restrictions on the transfer of money to online gambling companies. All of these third party and country restrictions and limitations apply to all usages of the SoftCard account. PinPay does NOT allow any Merchant to take or debit funds from any SoftCard account. All participants acknowledge and accept that PinPay and SoftCard are part of a private payment service and funds transfer service, which may not provide all of the benefits afforded by other payment or money transfer services. PinPay reserves the right, at its sole discretion, to cancel all service and rights of any a SoftCard account holder, Agent or PinPay Merchant if it is found by PinPay that such account holder has an actual or potential propensity to cause errors or violate the SoftCard agreement operating rules and procedures.

SoftCard Account Fees and Costs

For the current SoftCard Fees and charges, see the SoftCard Charges Summary web page.