PinPay.net

Frequent Questions and Answers

What is a PINPAY SoftCard?

It is an electronic account that acts like a prepaid debit card or account; the cardholder can purchase products and services at online stores, retail stores and businesses with the convenience plus the security of a secret PIN code. At participating merchants a cardholder can load cash on to a card; withdraw cash from a card, transfer funds to another cardholder, plus pay a bill to, and transfer funds to, a PINPAY member merchant. It is an electronic prepaid PIN debit card. The cardholder can purchase products and services at online stores, retail stores and businesses with the convenience plus the security of a secret PIN code. At participating merchants a cardholder can load cash on to a card; withdraw cash from a card, transfer funds to a cardholder, plus pay a bill to, and transfer funds to, a PINPAY member merchant.

Can I transfer money often with a PINPAY SoftCard?

Yes, you can transfer money from your SoftCard to another person's SoftCard and also to a PinPay member merchant. A money transfer is completed worldwide usually within minutes and transfer fees are much lower than conventional money transfer services. You can also transfer money from a SoftCard to an authorized bank account and ATM debit card and from an authorized prepaid debit card. You can transfer money from your SoftCard to another person's SoftCard and also to a PINPAY member merchant. A money transfer is completed worldwide usually within minutes and transfer fees are much lower than conventional money transfer services.You can also transfer money from a SoftCard to an authorized prepaid ATM debit card and from an authorized prepaid debit card to a SoftCard.

Who can have and use a PINPAY SoftCard?

Anyone can obtain and hold a SoftCard account. There are no age limits, credit requirements, or other restrictions on the ownership of a SoftCard. There are no setup fees, no monthly fees no non-use fees and no annual fees.

How does one obtain a SoftCard?

To obtain a SoftCard simply complete the online application form. Upon approval of your application you will receive your SoftCard account number, account user name and card account access password. Write down your card number or printout your card and carry it with you. Memorize or securely store your card account password.

How do I make an online transfer of money or remittance to a family member or friend?

Assist your family members or friends in obtaining a free SoftCard, thereafter log-in to your SoftCard account at pinpaysoftcard. One of the services available is the transfer of money from one SoftCard to another SoftCard. To select that option, enter the required information and click on submit. Subject to transfer limits and some restrictions, you may transfer money to anyone with a SoftCard. The transfer is usually completed in minutes.

Can I go online and pay a bill to a merchant and how is that done?

Yes, you can pay a bill online at any time. Log-in to your SoftCard account and you can make a payment to any merchant, business or government agency who is a member of PinPay by simply selecting the “Pay a PinPay Merchant” option. You can also make a transfer to anyone who has a SoftCard.

How do I add money to my SoftCard or "load" my SoftCard?

There are a number of ways to add money to your SoftCard. You can visit one of the authorized stores that offer PinPay card loading services. These stores typically offer clerk assisted cash SoftCard loading using an electronic bill payment procedure. Many authorized bank and money service companies also offer online SoftCard loading services.

Also an employer, merchant, business, government agency or other entity that is a member of PinPay can directly load your SoftCard with a money transfer from their PinPay merchant account to your SoftCard account. Also, a SoftCard can be loaded by a money transfer from one SoftCard to another SoftCard.

Can my employer load my SoftCard?

Yes, your employer can join PinPay and make a money transfer from his merchant account directly to your SoftCard. Your employer can distribute your earnings, bonus, expense reimbursement, travel allowance and other payments directly to your card.

Can a Government Agency direct deposit payments to my SoftCard?

Yes, any government entity, agency or organizations can direct deposit payments to you SoftCard. The government entity or agency must become a PinPay merchant to make a direct money transfer from their merchant account to your SoftCard.

What if my Password is Compromised or Stolen?

If your password was potentially compromised or stolen, immediately go to your SoftCard account web page and promptly change your password. Any payment, funds transfer transactions or other activities using the card, before you entered your card account and completed the necessary password change over, will reduce the remaining available account balance on your card account.

What if my Password is Lost or Forgotten?

If your SoftCard account access password was lost or forgotten you cannot gain access to you SoftCard account. Therefore, you must send an email to techteam@PinPay.net. You may be required to provide correct answers to personal questions prior to being provided with your temporary SoftCard account access password. After you receive your temporary account access password, it is recommended you log-in to your SoftCard account and change your password.